Recognising excellence: Faysal receives GSTS Excellence Award

At GSTS we take great pride in the dedication and professionalism of our team. Our Excellence Awards celebrate individuals who go above and beyond to deliver outstanding service. This month we are proud to recognise Faysal as the latest recipient of a GSTS Excellence Award for his exceptional care and compassion while supporting a patient with complex health needs.

During a particularly challenging situation Faysal demonstrated exceptional skill in de-escalating distress while ensuring the patient remained calm and reassured. His actions not only improved the patient’s immediate wellbeing but also contributed to their ongoing care and recovery. His ability to provide professional patient-centred support in a high-pressure environment made a significant difference to both the individual and the healthcare professionals involved.

At GSTS we understand that security professionals do more than provide protection – they are often a source of reassurance in difficult moments. The healthcare security services we provide require a unique combination of compassion communication and control and Faysal exemplified all three. His commitment to maintaining a safe and supportive environment is what makes him a deserving recipient of this award.

The GSTS Excellence Award is given to individuals who reflect the core values of professionalism compassion and dedication. Faysal’s actions highlight the vital role security professionals play in healthcare settings where their ability to de-escalate situations can have a direct impact on patient outcomes.

Congratulations to Faysal on this well-earned recognition. His approach embodies the high standards we set at GSTS and we are grateful for his continued commitment to excellence.