We deliver a dedicated Community Welfare Response Service for mental health trusts – timely, professional welfare visits that keep patients safe and support Right Care, Right Person.
Contact usSupporting Right Care, Right Person
GSTS provides a dedicated Community Welfare Response Service to support mental health trusts in locating and engaging patients who have left healthcare settings where there is no policing requirement. Working alongside clinical teams, we deliver timely, professional welfare visits that improve patient safety while supporting the principles of Right Care, Right Person – reducing unnecessary demand on police resources and giving trusts a rapid, professional response they can rely on.
Trusted NHS delivery
GSTS has a proven track record of delivering high-quality healthcare security services across Greater Manchester. Our officers understand the complexities of mental health environments and work professionally, compassionately and proportionately alongside NHS staff.
What we deliver
Our Community Welfare Response Service includes:
- Welfare visits to home addresses and agreed locations
- Security support for care in the community visits where violence or aggression is flagged
- Dynamic risk assessments
- Compassionate patient engagement and de-escalation
- Voluntary return support and liaison with clinical teams
- Immediate escalation where risk changes
- Electronic incident reports with a full audit trail
- GPS-tracked deployments
- 24/7 control room support
Our people
Every officer deployed on this service is:
- Enhanced DBS cleared
- SIA licensed
- PBS Level 3 trained
- Mental health awareness, safeguarding and conflict management trained
- Body worn video equipped
- Provided with appropriate PPE for every deployment
Quality and governance
The service is underpinned by:
- ISO 9001, ISO 14001 and ISO 45001 certification
- SIA Approved Contractor Scheme (ACS)
- Comprehensive safeguarding, lone working and incident management procedures
- Detailed electronic reporting to support governance and clinical decision-making
- Evidence to support CQC inspections across Safe, Responsive and Well-led services, backed by robust governance, auditable reporting and effective partnership working
